Lead theExperience
Change how people experience your leadership.
The way you listen, respond, and show up for people shapes the experience they have with you. Learn how everyday leadership moments can build trust, strengthen relationships, and bring out the best in others.
Start learningWelcome to Lead the Experience
Leadership is experienced in the moments we sometimes overlook. It’s in the questions we ask, the attention we give, and how we respond when someone needs our help.
In this free course, I’ll take you inside an unexpected experience at a running store and share the leadership lessons I found along the way. Across six modules, we’ll explore how to build trust, understand what people need, and create an experience that makes a difference.
Let’s get started.
- 6 Modules
- 24 Video Lessons
- Free to Watch
Module 1
Influence changes behavior
Every interaction shapes how people experience your leadership. In this module, you’ll explore how paying attention, building trust, and understanding someone’s needs can influence what happens next. Small choices in everyday moments can change how people respond and open the door to a better conversation. You’ll learn to recognize the assumptions you bring into an interaction and consider how they affect your response. You’ll see why listening before offering a solution can make your guidance more meaningful. You’ll also reflect on the experience people have when they come to you for help.
I Prefer Frugal
Get Out of the Chair
We’re Runners, Not Salespeople
The Machine Couldn’t See Me
Module 2
Attention becomes service
The attention you give people shapes the support you provide. In this module, you’ll explore how noticing details, asking thoughtful questions, and listening closely can help you understand what someone needs. Small concerns can reveal something important when you take time to look beyond the first request. You’ll learn to recognize when your assumptions may be getting ahead of your understanding. You’ll see how adjusting your approach can make your help more useful to the person in front of you. You’ll also reflect on how your everyday actions communicate care and respect.
Please, Sit Down
He Took My Shoes Off
Then My Sock Fell Down
The First Recommendation
Module 3
Trust changes the conversation
How you respond shapes what people feel comfortable sharing with you. In this module, you’ll explore how listening, inviting feedback, and taking concerns seriously can build trust in everyday conversations. A thoughtful question can create room for a perspective you might otherwise miss. You’ll learn to ask for someone’s honest experience without steering them toward the answer you want. You’ll see why responding with curiosity can help you understand a concern before defending your recommendation. You’ll also reflect on what your reactions teach people about speaking openly with you.
Go Run
How Did That Feel?
Try Another Pair
Somebody Took His Seat
Module 4
Experience shapes belief
What people experience can change how they see a possibility. In this module, you’ll explore how preferences, expectations, and past experiences influence the way people respond to a new idea. Giving someone an opportunity to try an approach can help them understand it in a more practical way. You’ll learn to explore a concern before assuming someone is unwilling to change. You’ll see how comparing options and discussing what someone notices can support a more informed decision. You’ll also reflect on how you help people discover something for themselves while respecting their judgment.
I Liked the First Pair Better
I Don’t Like White Shoes
Try the Black Ones Too
He Was Right
Module 5
Patience makes room for choice
People often need time to understand a recommendation and decide what to do. In this module, you’ll explore how patience can help you support someone without pushing for an immediate answer. Giving people room to consider their options can reveal questions or concerns that pressure might leave unspoken. You’ll learn to recognize when to explain your thinking, ask another question, or allow time for reflection. You’ll see how patience can work alongside clear expectations and follow-through. You’ll also reflect on how your approach helps people take responsibility for the choices they make.
He Never Pushed the Sock
The Problem Kept Showing Up
The $15 Sock
I Bought Three Pairs
Module 6
Leadership becomes culture
The actions people see repeatedly help shape the culture around them. In this module, you’ll explore how your example, expectations, and everyday decisions influence the way others work together. People notice what you give attention to, what you reinforce, and how you respond when something goes wrong. You’ll learn to connect the values you talk about with behaviors people can recognize and practice. You’ll see how consistent actions can help your team carry those expectations into their own interactions. You’ll also reflect on the experience you want people to create when you are not in the room.
Then I Found Out He Was the Owner
Remember the Chair?
The Sale Wasn’t the End
What Happens When You’re Not There?
The experience you create matters
People may not remember every instruction you give, but they will remember how you made them feel when they needed your leadership. The attention you give, the trust you build, and the way you respond can shape what people believe is possible.
As you move forward, look for opportunities to listen more closely, make room for another perspective, and lead with intention. The experience you create today can influence the way someone leads, works, and shows up tomorrow.
How do people experience your leadership?
Take a moment to reflect on the experience you create for the people around you. This assessment will help you consider your strengths, identify opportunities to grow, and choose a practical next step.
Take the assessment